Ordering Information

United Kingdom
(Except Channel Islands - see later section)

1) Second Class Delivery:

Please allow 4-7 days for delivery using the Royal Mail's '2nd Class' service.

All orders are posted FREE OF CHARGE

2) First Class Delivery:

Please allow 5-6 days for delivery using either the Royal Mail's '1st Class' service or a Courier economy service. Please note that a signature will be required for those orders delivered by a courier.

A small surcharge is added for First Class Delivery

3) Priority Service (for orders under £100 in value):

Please allow 2-3 days between ordering and delivery. We will endeavour to process and dispatch your order within 1 day of receipt. The order will be posted via the Royal Mail 'First Class' shipping option. A surcharge of £ will be made for this Service.

For a 1-2 day service please also select 'Special Delivery' as the shipping option in the Shopping Basket. Your order will be sent via the Royal Mail's 24hr Special Delivery service at additional cost. This will require a signature on delivery.

Please note that Standard Labels can not be delivered via priority service.

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Channel Islands and E.U.

Relevant postal options and charges are shown in the Shopping Basket (when you enter the shopping basket please click 'change' and choose the correct postal area from the drop-down list)

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NOTES:

1) The use of the word ‘days’ above means working days - i.e. not weekends and bank holidays.

2) Special Delivery In the case of late delivery 'Special Delivery' fees will only be refunded if Royal Mail have accepted liability. This is the limit of our liability for special delivery.

3) Priority Service If we fail to post your order within 2 days of receipt then we will refund the whole of the Priority Service charge. If however Royal Mail deliver the package late (after we have posted the package within 2 days) then we will refund the Special Delivery element but then only if Royal Mail have accepted liability. This is the limit of our liability for priority service.

NON - DELIVERY:

We do obtain certificates of posting for each parcel we post, so in the rare event of the order not reaching you, it is imperative that you contact us by phone (01474 873 835) no later than 5 days from the time you receive the despatch email so that the matter can be investigated by us and the Post Office.

When the Post Office attempt to deliver a parcel and find the premises unoccupied they should leave a card telling you that there is a parcel awaiting collection at your local sorting office. We have found, on a number of occasions, that the card is either not left in the first place or missed by the householder. (This especially happens in a block of flats with a communal front door). Consequently the parcel is often just sitting on the shelf at the sorting office awaiting collection. Hence the matter can often be resolved if you check with your local sorting office (or indeed even with your neighbours).