ORDERING INFORMATION 1) Shopping Basket & Checkout
2) On-Line Payment Pages (WorldPay)
3) Shipping Options & Delivery Times
4) Christmas Orders
5) Privacy
6) Distance Selling Regulations
7) If you are having difficulty accessing certain pages: a) No Menu Buttons
b) Search Engine Users
c) 'Pop Ups'
d) Shopping Basket
e) Payment Pages (WorldPay)
1) SHOPPING BASKET & CHECKOUT
SHOPPING BASKET
Whilst in this page you are able to change the quantities of the items you have ordered - alter the quantity and click on the 'Recalculate' button at the bottom of the page.
Click on 'remove' if you no longer want a particular item.
Before going any further you must select the correct post & packing zone if you are ordering from outside the UK or providing a delivery address outside the UK.
Click on the 'Continue Shopping' button if you want to purchase further items.
Click the 'Checkout' button to access the Checkout
CHECKOUT
Enter billing and delivery addresses under the confirmation of your order.
(If you want to change the quantities you will have to use the Browser's back button to return to the Shopping Basket).
Tick the Remember Me box if you want your computer to store your billing & delivery address details so that you will not have to fill in the details again if and when you return to this site.
Click the button at the bottom of the page to access the secure payment pages where you will be able to complete your order by entering your credit card details.Your credit card details are processed by WorldPay (a subsidiary of the Royal Bank of Scotland) - we do nothave access to these details at any time.
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2) ON-LINE PAYMENT
If you are having problems accessing the payment pages - see below
After clicking the CONTINUE button on the final Shopping Basket page you will be transferred to WorldPay's secure site where your credit/debit/switch card details may be safely entered. (WorldPay is part of The Royal Bank of Scotland group).
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3) SHIPPING OPTIONS & DELIVERY TIMES
| United Kingdom
(Except Channel Islands - see later section)
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1) Second Class Delivery:
Please allow 4-7 days for delivery using the Royal Mail's '2nd Class' service.
All orders are posted FREE OF CHARGE
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2) First Class Delivery:
Please allow 3-5 days for delivery using either the Royal Mail's '1st Class' service or a Courier economy service. Please note that a signature will be required for those orders delivered by a courier.
A small surcharge is added for First Class Delivery
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3) Priority Service (for orders under £70 in value):
Please allow 2-3 days between ordering and delivery. We will endeavour to process and dispatch your order within 1 day of receipt. The order will be posted via the Royal Mail 'First Class' shipping option. A surcharge of £ will be made for this Service.
For a 1-2 day service please also select 'Special Delivery' as the shipping option in the Shopping Basket. Your order will be sent via the Royal Mail's 24hr Special Delivery service at additional cost. This will require a signature on delivery.
Please note that Standard Labels can not be delivered via priority service.
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Channel Islands and E.U.
Relevant postal options and charges are shown in the Shopping Basket (when you enter the shopping basket please click 'change' and choose the correct postal area from the drop-down list)
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1) The use of the word ‘days’ above means working days - i.e. not weekends and bank holidays.
2) Special Delivery In the case of late delivery 'Special Delivery' fees will only be refunded if Royal Mail have accepted liability. This is the limit of our liability for special delivery.
3) Priority Service If we fail to post your order within 2 days of receipt then we will refund the whole of the Priority Service charge. If however Royal Mail deliver the package late (after we have posted the package within 2 days) then we will refund the Special Delivery element but then only if Royal Mail have accepted liability. This is the limit of our liability for priority service.
NON - DELIVERY:
We do obtain certificates of posting for each parcel we post, so in the rare event of the order not reaching you, it is imperative that you contact us by phone (01474 873 835) no later than 5 days from the time you receive the despatch email so that the matter can be investigated by us and the Post Office.
When the Post Office attempt to deliver a parcel and find the premises unoccupied they should leave a card telling you that there is a parcel awaiting collection at your local sorting office. We have found, on a number of occasions, that the card is either not left in the first place or missed by the householder. (This especially happens in a block of flats with a communal front door). Consequently the parcel is often just sitting on the shelf at the sorting office awaiting collection. Hence the matter can often be resolved if you check with your local sorting office (or indeed even with your neighbours).
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4) CHRISTMAS ORDERS
Please order early for Christmas - To ensure delivery for Christmas, please order by the following dates:
| Delivery Type | Standard Order | Priority Order* | | FREE 2nd Class | Tue 13th Dec | Wed 14th Dec | | 1st Class | Mon 19th Dec | Tue 20th Dec - by 11am | | Special Delivery | Wed 21st Dec | Thur 22nd Dec - by 11am |
* Priority Order: For an additional £5, you can jump the queue and your order will be despatched within 48 hours. Simply add to your basket at the checkout. Please note: We use Royal Mail for all postage, so we cannot guarantee the delivery date, only the despatch date. If you need your order urgently we recommend opting for Next Day Special Delivery on the checkout page.
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5) PRIVACY
The data collected in the forms on this web site is used only for the purposes of completing your order. It is not used by us (or knowingly passed to any other company) for marketing or any other purposes.
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6) Distance Selling Regulations
Purchases made over the internet are subject to the current Distance Selling Regulations. However, when the product is personalised to the customers specification the seven day 'cooling off' period, as well as the right to cancel, do not apply.
If on receipt of your order, you are not fully satisfied, please let us know as soon as possible.
0208 123 6771
sales@lincraft.co.uk
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7) IMPORTANT INFORMATION IF YOU ARE HAVING DIFFICULTY NAVIGATING THIS SITE a) No Menu Buttons:
For the ordering process to work correctly a wide green bar and menu buttons must appear down the left hand side of the screen. If they do not please click here.
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b) Search Engine Users:
If you have arrived at our web site using a Search Engine you may find that the Search Engine banner remains above our pages. If this is the case please click on the 'Remove' or 'Remove this frame' link in their banner. Or alternatively click here to remove it. This will then allow the ordering process to work efficiently.
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c) 'POP UPS':
If you have installed software on your computer which disables or blocks 'pop-ups' you may find that it prevents you from viewing some of the information (such as font styles, choice of logos, postage & packing charges, etc). If you click on a link and nothing happens then please enable 'pop-ups' and the link should work. ^ TOP
d) Accessing Shopping Basket The Shopping Basket page can be accessed once you click on the 'ADD to Shopping Basket' button at the bottom of each Confirmation Page. However - if you are having difficulty getting to the basket it may mean that the shopping basket Server is offline. If this is the case then you will not be able to continue to the Payment Pages to pay for the order online.
Unfortunately this means that you will have to either try again later or, if you prefer, you can phone us on 01474 873835 to place your order.
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e) Accessing Payment Pages (WorldPay)
The payment pages are processed by WorldPay (a part of the Royal Bank of Scotland Group) and can be accessed by clicking on the CONTINUE button on the final Shopping Basket page. If this fails then it probably means that the WorldPay server is offline.
Unfortunately this means that you will have to either try again later or, if you prefer, you can phone us on 01474 873835 to place your order.
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