1) Shopping Basket & Checkout

2) On-Line Payment Pages (WorldPay)

3) Post & Packing

4) Delivery

5) Priority Service

6) Christmas Orders

7) Privacy

8) Mail Order Guarantee

9) If you are having difficulty accessing certain pages:

a) No Menu Buttons
b) Search Engine Users
c) 'Pop Ups'
d) Shopping Basket
e) Payment Pages (WorldPay)

1)  SHOPPING BASKET & CHECKOUT


SHOPPING BASKET

Whilst in this page you are able to change the quantities of the items you have ordered - alter the quantity and click on the 'Recalculate' button at the bottom of the page.
Click on 'remove' if you no longer want a particular item.

Before going any further you must select the correct post & packing zone if you are ordering from outside the UK or providing a delivery address outside the UK.
Click on the 'Continue Shopping' button if you want to purchase further items.
Click the 'Checkout' button to access the Checkout

CHECKOUT

Enter billing and delivery addresses under the confirmation of your order.
(If you want to change the quantities you will have to use the Browser's back button to return to the Shopping Basket).
Tick the Remember Me box if you want your computer to store your billing & delivery address details so that you will not have to fill in the details again if and when you return to this site.

Click the button at the bottom of the page to access the secure payment pages where you will be able to complete your order by entering your credit card details. Your credit card details are processed by WorldPay (a subsidiary of the Royal Bank of Scotland) - we do not have access to these details at any time.


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2)  ON-LINE PAYMENT

If you are having problems accessing the payment pages - see below

After clicking the CONTINUE button on the final Shopping Basket page you will be transferred to WorldPay's secure site where your credit/debit/switch card details may be safely entered. (WorldPay is part of The Royal Bank of Scotland group).


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3) POST & PACKING

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4)  DELIVERY 

Usually we aim to despatch most orders within 2 - 4 working days of receipt - though we strive to better these times!  Please note that these despatch times may be lengthened to 15 days or so during busy periods or staff holidays - though a prominent warning is usually placed on the web site if this occurs.
 
Standard delivery is via the Royal Mail 2nd Class Postal Service which usually takes about 2 - 3 days following despatch. If you have chosen to use First Class postage then delivery is usually the day after despatch. 

Please note that most items ordered will be delivered in packets which are too big to go through standard size letterboxes - hence the postman will be knocking on your door. If you would prefer the packet to be delivered elsewhere (eg place of work or neighbour, etc) please complete the delivery address boxes in the Shopping Basket.

5) PRIORITY SERVICE

If you have paid extra for the priority service your order will be processed and posted usually within 24 hours. (Orders received on a Friday will normally be despatched on the following Monday whilst orders received over the weekend should be posted usually on the Tuesday). To take full advantage of this offer First Class postage must be selected in the Shopping Basket. 
Please note that this extra payment means only that your order will be processed promptly and posted by us as quickly as possible. We are not able to guarantee any date or time of delivery by the Royal Mail though it is our experience that their First Class service (which we have been using for many years) is usually very reliable. 
Regrettably, standard labels cannot be ordered using the priority service.
Click here for Priority Service

NON - DELIVERY

We do obtain certificates of posting for each parcel we post, so in the rare event of the order not reaching you, it is imperative that you contact us by phone (01474 873 835) no later than 10 days from the time you receive the despatch email so that the matter can be investigated by us and the Post Office. 

When the Post Office attempt to deliver a parcel and find the premises unoccupied they should leave a card telling you that there is a parcel awaiting collection at your local sorting office. We have found, on a number of occasions, that the card is either not left in the first place or missed by the householder. (This especially happens in a block of flats with a communal front door). Consequently the parcel is often just sitting on the shelf at the sorting office awaiting collection. Hence the matter can often be resolved if you check with your local sorting office (or indeed even with your neighbours).


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6)  CHRISTMAS ORDERS

Please order early for Christmas - delivery times may be a little longer than those quoted above.
Usually, for all destinations within the UK, all orders received by 17th December will be posted in time for Xmas.  Please see order forms for up to date information about last posting dates.
Other destinations:- please order before 15th Nov.


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7)  PRIVACY

The data collected in the forms on this web site is used only for the purposes of completing your order. It is not used by us (or knowingly passed to any other company) for marketing or any other purposes.


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8) MAIL ORDER GUARANTEE

Purchases made over the internet are subject to the current Distance Selling Regulations. However, where, as in this case, the product is personalised to the customers specification the seven day 'cooling off' period, as well as the right to cancel, do not apply.

However, if you are not fully satisfied with the quality of the product we will be happy to replace  the goods or make a full refund (which ever you prefer). Please let us know of your dissatisfaction as soon as possible - certainly within 14 days of receipt.
Do not return the pack of stationery to us without contacting us first. In the event that we require the goods to be returned, you must carefully repack them in a suitable padded envelope so they reach us in an undamaged condition.

NOTE: THIS GUARANTEE IS IN ADDITION TO AND DOES NOT LIMIT YOUR STATUTORY RIGHTS.

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9) IMPORTANT INFORMATION IF YOU ARE HAVING DIFFICULTY NAVIGATING THIS SITE

a)  No Menu Buttons:

For the ordering process to work correctly a wide green bar and menu buttons must appear down the left hand side of the screen. If they do not please click here.

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b)  Search Engine Users:

If you have arrived at our web site using a Search Engine you may find that the Search Engine banner remains above our pages. If this is the case please click on the 'Remove' or 'Remove this frame' link in their banner. Or alternatively click here to remove it.  This will then allow the ordering process to work efficiently.

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c)  'POP UPS':

If you have installed software on your computer which disables or blocks 'pop-ups' you may find that it prevents you from viewing some of the information (such as font styles, choice of logos, postage & packing charges, etc). If you click on a link and nothing happens then please enable 'pop-ups' and the link should work. 

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d)  Accessing Shopping Basket

The Shopping Basket page can be accessed once you click on the 'ADD to Shopping Basket' button at the bottom of each Confirmation Page. However - if you are having difficulty getting to the basket it may mean that the shopping basket Server is offline. If this is the case then you will not be able to continue to the Payment Pages to pay for the order online.

Unfortunately this means that you will have to either try again later or, if you prefer, you can phone us on 01474 873835 to place your order.

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e) Accessing Payment Pages (WorldPay)

The payment pages are processed by WorldPay (a part of the Royal Bank of Scotland Group) and can be accessed by clicking on the CONTINUE button on the final Shopping Basket page. If this fails then it probably means that the WorldPay server is offline.

Unfortunately this means that you will have to either try again later or, if you prefer, you can phone us on 01474 873835 to place your order.

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