Loading... Please wait...

FAQs

ERRORS, REFUNDS & RETURNS

I have made a mistake on my order, can it be changed?
Please check your Order Confirmation e-mail very carefully, as we will print EXACTLY what appears there. If you do spot an error please get in touch immediately so we can correct your order before it goes to print.

I have received my order but there is a problem with it, what do I do?
I am sorry to hear your order is not as you wanted it. Please check the printed details against your Order Confirmation e-mail:

If we have made an error – please contact us as soon as possible. we will rectify the problem immediately

If you have made an error – please contact us anyway. We understand mistakes can happen and we can offer a discount on a reprint, plus we can correct the artwork for future use.

Do NOT send the order back to us, unless we specifically ask you to do so, as we will NOT refund your postage.

I am not happy, can I cancel & get a refund?
   (Distance Selling Regulations)
As all our products are personalised to your requirements, the usual 7 day cooling-off period and the right to cancel does not apply. However if we have yet to print your order we will of course provide a refund as required.

If on your receipt of your order you are not fully satisfied, please contact us as soon as possible. Replacements, refunds and discounts are given at the discretion of the Proprietor. You statutory rights are not affected.

PAYMENTS & VAT

What payment methods do you accept?

We accept credit/debit card payments from MasterCard, Maestro, Solo & Visa. We also accept payments from PayPal.

You can choose to pay via WorldPay or Paypal. Both are recognised secure payment service providers.

We also accept cheques, however your order will not be despatched until the cheque clears our account, so this is not recommended for orders required quickly. To pay by cheque please call us on 0208 123 6771 and post the cheque to: Lincraft Stationery, PO Box 162, Ashtead, KT21 9BQ.

We only accept payment in GB pounds.

Is VAT included?
No. Lincraft Stationery is not VAT registered.


DATA PROTECTION

What do you do with my data?   (Data Protection Act)
We collect and store data both on paper & electronically, regarding all transactions, order details, billing & delivery addresses, telephone numbers, e-mail addresses, and order notes. This data is held and destroyed (when relevant) in a secure manner. However we NEVER store payment details, such as credit/debit card numbers.

We mostly use your information to complete and deliver your initial order and any subsequent orders, as well as handle any related queries. We also use it to accept and process payments from you in partnership with our payment providers, as well as settle payment disputes. We may disclose information about you if required to do so by law, or in connection with any legal proceedings (such as fraud prevention & reducing credit risk).

We also use your details to contact you with promotional offers & news regarding Lincraft Stationery, via e-mail & post (where you have agreed to this). You can choose to stop receiving promotional offers and news from us at any time, just let us know and we will update your details immediately. We will not share your details with any third party for marketing purposes.

You have the right to a copy of any information we hold about you, even if you did not place the original order with us. If you would like this information please send your request to us at Lincraft Stationery, PO Box 162, Ashtead, KT21 9BQ, along with proof of your name and address to ensure you are entitled to the information. The fee for providing this information is £5 (payable in advance).

Do you store cookies on my computer?   (Privacy & Electronic Communications Regulations)
Yes. This website stores cookies on your computer for 2 purposes only:

To enable you to add and retain items in your shopping basket, and to pass this information onto our payment providers. Without these your order could not be processed on our website.

We use Google Analytics to review the use of this website. Google Analytics is well recognised tool that uses cookies to generate statistical data about the use of websites, such as length of visit, browser type, pages viewed, etc. Google stores this information anonymously and provides reports to Lincraft Stationery.  View Google's privacy policy http://www.google.com/privacypolicy.html. 

You can remove the cookies from your computer by using the privacy settings on your web browser.

PROMOTIONS

What are the Terms & Conditions of the current offers?
20% OFF Mini Labels Offer: Valid until 25th October 2015 on purchases via www.lincraft.co.uk ONLY. Discount does not apply to shipping costs. Lincraft Stationery reserves the right to withdraw offer if over-subscribed or abused.

OTHER

What I want is not available online, can you help me?
Yes. We often do bespoke items, please e-mail me with your requirements and we can get back to you with a price and some design ideas.

_____

Last updated April 2015.

E-mail: rita@lincraft.co.uk

Tel: 0208 123 6771

Sign up to our newsletter

 


Share with us

GooglePlusFacebook